SPARK IP Media Server

The Spark IP Media Server platform is a pre MRF media server built using Open standards. Spark IPMS can be easily integrated to even evolving networks such as IMS networks making it future proof and facilitating Operators to extract greater returns on investments.

  • Consolidated service platform for real-time media processing and DTMF detection
  • VoiceXML v2.1 and CCXML v1.0 Compliant
  • Full W3C standards support
  • Text-to-speech (TTS) with MRCP 2.0 support
  • Inbound and Outbound call handling capability
  • Web-based application and comprehensive reporting for in depth traffic analysis
  • Real-time logging and debugging
  • Multiple media codec support and passthrough

One platform, many voices

Spark platform can be used as a base for all types of voice applications supporting CCXML and VXML. Programed SOAP interface opens up the platform to external applications to offer higher-value services to the consumers. The Spark IPMS platform also supports the operation of multiple revenue generating applications.

  • Missed Call Alerts
  • Missed Call Generator
  • Voicemail Service
  • Ringback tone
  • Call collect
  • Voice SMS

Multi codec support

Multi codec compatibility facilitates integration with almost any Operator voice switch. The ability to transcode and support different media codecs allows the maximum usage of the available voice channel bandwidth and give a better quality experience to the end user. The supported media codecs (with transcoding) :

  • G.711 a-law
  • G.711 u-law
  • G.729
  • AMR NB

Note: Platform supports multiple media types in pass through mode

Advanced call control

Real time REST APIs allow for the receipt, initiation and forwarding of call control

  • Blind transfers – call control is passed to 3rd party and call leg can be terminated. This is extremely useful in real life situations such as customer care applications, where if a customer wants to, he/she can select option to speak to an agent and call can be transferred without prompting to go back to main menu.
  • Bridge transfers – call control is maintained within the system. However media is transferred to 3rd party but may be done as a copy. This is important in situations where control of call is necessary and option should be made available for reverting to former option.

The future of speech synthesis

Text to speech is now fully supported to allow greater options to gather inputs from callers apart from traditional input methods such as DTMF. The connectivity to external web servers for services e.g. over MRCP to communicate with external speech servers for TTS services.