60% productivity boost for Azerbaijan's leading digital service provider

Problem

The company faced multiple hurdles that delayed their development and deployment of CX applications:

• Lack of cohesive developer knowledge: Skill gaps within the development team led to inefficiencies in creating and integrating digital solutions. ‍
• Fragmented API integrations: Complex and segmented API integrations resulted in redundant tasks and extended development timelines. ‍
• Lowered productivity: The disjointed development environment led to longer project timelines and overwhelmed developers. ‍
• Delayed go-to-market: These challenges contributed to slower time-to-market, preventing the company from fully capitalizing on business opportunities.

Key Statistics:

• 35% longer project teams due to inefficiencies. ‍
• 20% of developers felt overwhelmed by the fragmented development process.

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Solution

To address these issues, the company implemented Wavenet’s low-code application development platform, which streamlined the creation, deployment, and management of CX applications. The platform provided AI-powered efficiencies, enabling faster development cycles and better collaboration across teams.

Key features of the solution:

1. Centralized code repository with drag-and-drop capabilities: The low-code application development platform provided a central repository for code and application components. The drag-and-drop interface simplified development, reducing the complexity and accelerating the process. ‍
2. Improved API reusability: The solution enhanced API reusability, allowing developers to reuse APIs across various projects, reducing redundancy and improving efficiency. ‍
3. Multi-tenant access for collaboration: Multi-tenant access enabled better collaboration between teams, improving communication and ensuring smoother project delivery. ‍
4. Advanced analytics and dashboards: The platform offered advanced analytics capabilities, providing real-time insights into API usage, access logs, testing, and reports. This allowed for data-driven decision-making and optimization. ‍
5. AI-powered efficiencies: The low-code development platform utilized artificial intelligence to automate routine tasks, reducing manual effort and improving developer productivity.

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Solution benefits

The implementation of Wavenet’s low-code application development platform led to notable improvements in efficiency and collaboration:

• 30% increase in API reusability: APIs were reused across multiple applications, reducing development time and enhancing consistency. ‍
• Centralized repository for code and application assets: The drag-and-drop functionality simplified the development process, speeding up application creation. ‍
• Enhanced collaboration with multi-tenant access: Teams collaborated more efficiently, resulting in faster project completion. ‍
• Real-time analytics for performance optimization: Advanced dashboards provided insights that helped optimize development processes and drive better decision-making. ‍
• API exposure for IVR channels: Integration with IVR systems improved service delivery and enhanced customer interactions.

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Impact

The results of implementing the low-code application development platform were remarkable:

• 4 day average development time for APIs and microservices (previously took weeks) ‍
• 60% Increase in developer productivity and collaboration  ‍
• 3x faster time-to-market

Wavenet’s low-code application development platform transformed the way Azerbaijan’s leading digital service provider approached CX application development. By addressing fragmentation, skill gaps, and inefficiencies, the platform empowered the company to accelerate development cycles and deliver applications faster.

The measurable improvements in productivity, collaboration, and time-to-market highlight the power of low-code development platforms in driving innovation and enhancing business agility. The solution enabled the company to meet customer demands quickly and maintain a competitive edge in the rapidly evolving telecom market.