Sense AI empowers digital enterprises with pre-built use cases to transform customer experience management with industry-leading accuracy and speed.
Achieve your customer experience (CX) KPIs effortlessly with Sense AI, Wavenet’s conversational AI platform featuring voice and messaging for intelligent, always-on customer engagement. From pre-call, during-call, and post-call processes to actionable insights, Sense AI manages both inbound and outbound outreach with precision, delivering smarter, faster, and more efficient customer service.
Whether it’s voice calls, or messaging, Sense AI delivers real-time, personalized customer care and 24/7 intelligent support, anytime, anywhere.
Sense AI collaborates with your agents, personalizing workflows and offering real-time guidance and coaching for proactive support - resulting in happier agents, satisfied customers, and faster ROI.
With Sense AI insights, enterprises can stay ahead of customer needs and sentiments, unraveling the data dilemma through advanced algorithms across pre-call, during-call, and post-call stages.
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Automatically transfer only complex queries or requests to live agents in real-time, ensuring fast issue resolution.
A dynamic knowledge base that learns with every interaction for optimized outcomes and streamlined operations.
Automatically gather customer feedback after every interaction to measure satisfaction and drive continuous improvements.
Use data to create personalized experiences with advanced data analytics and anticipating customer behavior at every touchpoint.
Sense AI’s robust analytics toolkit turns every customer conversation into a blueprint for smarter, sharper CX strategies.
Conversations that feel real with connections that deliver results - Sense AI blends NLU precision with next-gen AI to give your customers human-like experiences across channels.
Speak your customer’s language and turn every conversation into a global connection with sense AI’s multi-lingual integrations, enabling smooth, contextual conversations across borders.
From conversation to conclusion in seconds – sense AI automates call summaries with actionable insights, freeing agents from manual notetaking.
Sense AI enables telecoms to launch CX automation quickly with leading conversational AI in voice and messaging.
Connects customers to the right agent with precision, using skill-based matching, intent discovery, and dynamic queue prioritization.
Make every outreach smarter and more effective with precision, personalized outreach, automated follow-ups, and more for maximized engagement.
Capture actionable insights effortlessly with automated surveys, turning interactions into valuable feedback for smarter, faster CX improvements.
Unlock valuable customer insights, track key metrics like deflection rate, GCR, CSAT, and FRT - elevating CX and optimizing performance.
A unified approach to omnichannel integration, our solution empowers telecoms to seamlessly connect legacy systems with cutting-edge digital applications, enabling rapid transformation without losing the value of existing investments. Access the power of true omnichannel customer experience and say goodbye to disconnected tech and makeshift integrations.
in overall support costs
in resolution time
in agent efficiency
in automation-driven revenue
Sense AI ensures seamless communication in your customers' preferred language, no matter where they are. Break language barriers and deliver personalized customer experiences worldwide.
The trusted choice of global telecoms
Explore Wavenet’s low-code application development platform, Compose, designed to accelerate the building, deployment, and management of customer experience applications in days, not weeks!
The company faced challenges due to siloed channels, resulting in inconsistent customer experiences and high operational costs. Their legacy IVR system could only handle basic inquiries, lacked scalability, and couldn't support the high call volumes of 40,000 to 50,000 daily. Additionally, there were limited digital self-service options, and the lack of advanced analytics hindered operational optimization and revenue growth.
The telco implemented a unified IVR system with advanced orchestration tools, streamlining management across customer touchpoints. The system was enhanced with AI-powered customer service, offering more personalized interactions. Its scalable design allowed efficient handling of high call volumes across channels, while advanced analytics provided actionable insights to optimize operations and improve efficiency.
of calls handled by AI
IT cost saving
faster FCR
scalability during peak hours
Boost CSAT and revenue with Generative AI-powered automation for personalized, real-time, multi-channel support.
Enhance contact center efficiency with Sense AI's insights, dynamic agent support, and actionable intelligence.
Redefine customer interactions with human-like voice AI that delivers fast, accurate, and personalized support at scale.
At Wavenet, we focus on delivering AI that’s not just innovative, but actionable and scalable. We've got an AI that solves!
Empowering telecommunications and digital enterprises through AI-first digital transformation.
APAC: Singapore, Malaysia, Sri Lanka | EMEA: Romania, Africa | AMER: Colombia
