DIGITAL CHANNEL INTEGRATION

Unified platform for customer engagement

Combine traditional banking channels with digital channels through one-click integrations to build and deploy CX applications, connecting with customers on their preferred channel.

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Compose empowers financial institutions to engage with customers across their preferred channels - anytime, anywhere. With advanced integrations between digital and traditional banking channels, businesses can design, build, and scale CX applications effortlessly, delivering personalized, omnichannel experiences that resonate with customers.

AI-POWERED

Engage seamlessly with text or voice interactions

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Voice automation

Leverage advanced voice AI agents that ensure seamless communication across banking and financial services channels. Our voice AI is built to handle interruptions and provide context-rich, empathetic interactions, allowing smooth transitions and the continuation of conversations. This ensures a more engaging and satisfying customer experience in all banking-related touchpoints.

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Text automation

Engage customers with dynamic, human-like text conversations powered by AI agents. These agents intuitively listen, understand context, and provide personalized responses tailored to the financial needs of the customer - whether it's regarding account updates, loan inquiries, or insurance policy details - all while seamlessly interacting on channels like SMS, email, and mobile apps.

CHANNEL INTEGRATION

Seamless digital channel integration

A unified approach to digital channel integration, our solution empowers you to seamlessly connect legacy systems with cutting-edge digital applications, enabling rapid transformation without losing the value of existing investments.

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SMS
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USSD
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IVR
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Email
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Live Chat
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Webchat
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WhatsApp
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Messenger
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Telegram
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Viber
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Instagram
Omnichannel capabilities

Seamless CX integration

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Unified omnichannel connectivity

Enable seamless integration across legacy and digital channels like SMS, MMS, WhatsApp, Facebook Messenger, and voice applications, ensuring consistent CX.

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Pre-built templates

Quickly design, build, and deploy omnichannel CX solutions with customizable templates to suit financial services.

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Centralized orchestration dashboard

Manage and optimize customer interactions across all channels with real-time insights from a unified dashboard.

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Scalable architecture

Ensure robust performance and seamless engagement as your institution grows, even during peak periods.

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Flexible API integration

Easily integrate and customize banking services across digital and traditional channels with powerful APIs.

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Zero downtime

Automate updates and maintenance to ensure continuous, uninterrupted service for customers.

Use Cases

Stay connected and solve, anytime, anywhere.

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Cross-channel customer service
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Self-service portal
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Cross-channel customer surveys
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Order delivery and tracking
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Loyalty program management
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From legacy to digital - don't limit your engagement

Seamlessly integrate traditional banking systems with digital platforms, ensuring continuity in customer conversations and delivering personalized experiences that scale effortlessly.

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