DIGITAL CHANNEL INTEGRATION

Unified platform for customer engagement

Combine the power of legacy and digital channels with one-click integrations to build and deploy Customer Experience (CX) applications and meet customers on their favorite channels.

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Compose enables businesses to reach customers on their preferred channels - anytime, anywhere. With advanced digital and legacy channel integrations, businesses can design, build, and scale CX applications effortlessly for personalized, omnichannel experiences that resonate with customers.

AI-POWERED

Engage seamless with text or voice interactions

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Voice Automation

Leverage advanced voice AI agents that deliver seamless communication across channels. Built to handle customer interruptions with context and empathy, our voice AI ensures smooth transitions and effortlessly resumes previous conversations, creating a more engaging and satisfying customer experience.

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Text Automation

Engage your customers with dynamic, human-like text conversations powered by our AI agents. These agents intuitively listen, understand context, and deliver personalized responses tailored to individual needs - all while seamlessly connecting with customers across their preferred channels.

CHANNEL INTEGRATION

Seamless digital channel integration

A unified approach to digital channel integration, our solution empowers you to seamlessly connect legacy systems with cutting-edge digital applications, enabling rapid transformation without losing the value of existing investments.

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SMS
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USSD
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IVR
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Email
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Live Chat
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Webchat
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WhatsApp
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Messenger
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Telegram
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Viber
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Instagram
CAPABILITIES

Seamless CX integration

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Unified omnichannel connectivity

Empower your CX applications with seamless integration across legacy and digital channels, including SMS, MMS, WhatsApp, Facebook Messenger, and voice, all from a single platform.

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Pre-built templates

Leverage ready-to-use templates to quickly design, build, and deploy omnichannel CX solutions, minimizing development time and effort without compromising on customization.

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Centralized orchestration dashboard

Manage, monitor, and optimize customer interactions across all channels from a unified dashboard, providing real-time insights and analytics to enhance decision-making.

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Scalable and future-ready architecture

Built to scale, ensuring robust performance and seamless customer engagement as you grow, without sacrificing efficiency or speed, even during peak interaction periods.

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Flexible API integration

Simplify the integration of digital and legacy channels with powerful, flexible API management tools, giving developers the freedom to customize and expand functionalities as needed.

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Zero downtime

Enjoy uninterrupted service with automated updates and maintenance, ensuring continuous, optimal performance and reducing system downtime across all channels.

Use Cases

Stay connected and solve, anytime, anywhere.

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Cross-channel customer service and ticketing
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Self-service customer portal
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Upgrade and cross-sell
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Order and delivery tracking
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From legacy to digital - don't limit your engagement

Seamlessly integrate digital channels, maintain conversation continuity, and deliver personalized experiences that scale effortlessly as you grow.

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