VOICE AI

Industry-leading Voice AI for customer experience

Transform how you connect with your customers because with Sense AI, exceptional service isn’t just a promise; it’s the standard.

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Powered by industry-leading voice intelligence and conversational AI, Sense AI doesn’t just respond; it understands, adapts, and engages in a human-like manner. With lifelike precision and dynamic adaptability, it delivers seamless customer experiences that are always ahead of the curve, optimized for BFSI.

SENSE AI EDGE

Sense AI voice intelligence

Industry-leading processing speed and accuracy

Wavenet’s Voice AI delivers human-like voices and real-time, accurate responses in the user's preferred language. With cutting-edge processing, it exceeds expectations for conversational AI.

Human-like intelligence for seamless interactions

Voice AI goes beyond basic responses, using back-channeling features like acknowledging and empathizing to foster engaging, dynamic conversations that maintain consistency.

Versatile across multiple use cases

From financial support to loan applications and customer retention, Wavenet’s Voice AI adapts to various BFSI business needs, maintaining context and providing personalized engagement.

Smart, data-driven recommendation prompts

Voice AI executes intelligent retention, upsell, and cross-sell strategies, boosting conversion rates and driving meaningful business growth through personalized prompts.

Impact of Voice AI for enterprises

<1.5

seconds latency reduction

for faster real-time responses

60%

increase in engagement

boosting loyalty across BFSI customer touchpoints

15%

increase in cross-sell

recommending personalized products for higher conversions

50%

faster resolution times

streamline claims processing and approvals

Case Study

Colombia's largest telecom improves contact center efficiency by 98%

Challenge

40% of calls misrouted to the wrong VDN, with 80% going to 'Home Services'.
High call volumes causing call drop-offs and blocks.

Solution

The solution offered combined AI-powered intelligent call routing to ensure accurate call direction, resource optimization, and load balancing to efficiently allocate staffing based on call volume, leading to operational cost reductions. It also leverages scalability through cloud-based infrastructure to handle high call volumes without performance degradation. Additionally, real-time monitoring and automated responses help reduce call abandonment, streamline call queues, and enhance the overall customer experience.