Empower customers with seamless self-service options for instant answers, while equipping your contact center agents with intelligent tools to automate tasks.
Empower customers with seamless self-service options for quick answers, while equipping your agents with intelligent tools to automate tasks and streamline workflows. Create a smarter, faster contact center that prioritizes customer satisfaction and drives operational excellence with Sense AI's next-generation contact center capabilities.
Seamless digital experiences with AI-powered personalization and 24/7 contextual engagement.
Reduce training costs, boost agent productivity, automate tasks, and optimize resource allocation.
Reduce call volumes with AI-powered routing and solutioning, equipping agents with actionable insights and automated solutions.
Scalable contact center AI that adapts to demand, ensuring continuous availability even during peak times.
Access the power of true omnichannel customer experience and say goodbye to disconnected tech and makeshift integrations.
Sense AI empowers telecom companies to quickly launch CX automation with advanced conversational AI in voice and messaging, optimizing contact center operations.
Connects customers to the right agent with precision, using skill-based matching, intent discovery, and dynamic queue prioritization.
Unlock valuable customer insights, track key metrics like deflection rate, GCR, CSAT, and FRT - elevating CX and optimizing performance.
Capture actionable insights effortlessly with automated surveys, turning interactions into valuable feedback for smarter, faster CX improvements.
Make every outreach smarter and more effective with precision, personalized outreach, automated follow-ups, and more for maximized engagement.
Sense AI ensures seamless communication in your customers' preferred language, no matter where they are. Break language barriers and deliver personalized customer experiences worldwide.
40% of calls misrouted to the wrong VDN, with 80% going to 'Home Services'.
High call volumes causing call drop-offs and blocks.
The solution offered combined AI-powered intelligent call routing to ensure accurate call direction, resource optimization, and load balancing to efficiently allocate staffing based on call volume, leading to operational cost reductions. It also leverages scalability through cloud-based infrastructure to handle high call volumes without performance degradation. Additionally, real-time monitoring and automated responses help reduce call abandonment, streamline call queues, and enhance the overall customer experience.
correct routing (reducing misrouting from 40% to 2%)
approximate Opex reduction through resource realignment
reduction in call blocks and abandonment
monthly call processing
Effortlessly achieve CX KPIs with Sense AI, delivering intelligent, efficient, and always-on customer engagement.
Enhance contact center efficiency with Sense AI's insights, dynamic agent support, and actionable intelligence.
Elevate CX with Sense AI, transitioning from messaging to intelligent voice solutions that drive results.
Step into the future of customer service with Sense AI, where faster resolutions, smarter self-service, and automated support tools create an exceptional experience for both customers and agents.
Empowering telecommunications and digital enterprises through AI-first digital transformation.
APAC: Singapore, Malaysia, Sri Lanka | EMEA: Romania, Africa | AMER: Colombia
