Uncover patterns, gain insights, and make data-driven decisions to enhance customer satisfaction, streamline operations, and drive business outcomes in BFSI.
Leverage cutting-edge analytics that uncover powerful insights during and post-call, boosting operational efficiency, agent performance, and customer satisfaction. With voice and messaging solutions in one unified platform, you're equipped to enhance your team's productivity and deliver exceptional service across channels every time.
Harness the power of AI-driven insights to elevate every customer interaction and empower your team to deliver outstanding results.
Use tailored recommendations and deep customer insights to craft personalized experiences, driving loyalty and long-term growth in financial products and services.
Refine agent training with detailed analytics, providing targeted feedback to ensure consistent, high-quality interactions, optimizing team effectiveness.
Automate the analysis of customer interactions to reduce manual tasks, streamline processes, and allocate resources effectively, boosting operational excellence.
Augment your existing solutions with intelligent insights to continuously adapt and innovate, ensuring your services evolve with customer needs.
Convert spoken conversations into accurate, structured text for detailed analysis, ensuring no crucial detail is overlooked.
Gauge emotional tones to assess customer satisfaction, frustration, or engagement, enabling proactive issue resolution and refining CX.
Automatically categorize calls and generate concise summaries, saving time for agents and managers to quickly access relevant data and streamline follow-up actions.
Extract key metrics like resolution time, satisfaction scores, and agent performance on-demand, providing actionable insights to achieve performance targets and departmental goals.
Detect recurring trends across calls, pinpointing common issues or bottlenecks, and apply root cause analysis for continuous operational improvement.
Classify calls by context and intent for faster resolution, optimized resource allocation, and prioritized critical cases for smoother workflows.
Only 2% of calls are analyzed due to limited capacity and manual effort, leading to misclassification of call intents, an inability to optimize the product mix due to data gaps, lack of visibility into customer sentiment, and inadequate QA.
Sense AI Post Call Analyzer provided a robust, automated system for analyzing calls, addressing key issues such as misclassification of intents and limited data visibility. It enabled real-time sentiment analysis, ensuring a clearer understanding of customer satisfaction, while also optimizing the product mix with data-driven insights. By automating quality assurance and providing actionable feedback for agents, overall efficiency and accuracy was elevated.
Improved response accuracy, faster issue resolution, enhanced product quality through data insights, proactive customer service, and prioritization of high-impact interactions.
A next-gen analytics ecosystem designed to provide a complete overview of customer interactions, empowering BFSI businesses with real-time insights and actionable intelligence for enhanced customer experience.
Reach more customers wherever they are by automating and personalizing interactions throughout the customer journey.
Boost CSAT and achieve contact center KPIs with generative AI-powered automation for personalized, real-time, multi-channel customer support.
Redefine customer interactions with human-like voice AI that delivers fast, accurate, and personalized support at scale.
Leverage cutting-edge analytics that uncover insights during and post call to boost operational efficiency, agent performance and customer satisfaction.
Empowering telecommunications and digital enterprises through AI-first digital transformation.
APAC: Singapore, Malaysia, Sri Lanka | EMEA: Romania, Africa | AMER: Colombia
