Privacy policy

Global Wavenet Pte. Ltd.

Last Updated: 5-January 2026

At Global Wavenet Pte. Ltd. ("Wavenet," "we," "our," or "us"), we recognize that privacy is important. This privacy policy applies to our websites, online services, and platforms at globalwavenet.com and any other site to which a link to these terms may appear. We've set out below the details of how we collect, use, share, and secure the personal information you provide. "You" or "Your" means the person visiting our site or using any services on it.

What This Policy Covers

This Privacy Policy applies to all personal data collected through:

  • Our websites, applications, and online services
  • Customer support interactions and communications
  • Job applications and recruitment processes
  • Business partnerships and vendor relationships
  • Events, webinars, and marketing activities

This policy applies only to information collected through our website and services, and not to information collected offline. By using our site, you consent to our privacy policy and any revisions thereto. If you do not agree with our privacy policy or any changes we make to it, you may discontinue using our services.

Information We Collect

We collect various types of personal information depending on how you interact with our services:

Contact and Identification Information

  • Name, email address, phone number, and postal address
  • Government-issued identification (only when legally required)
  • Business contact information and company details

Professional Information

  • Job title, employer name, and work contact details
  • Resume, CV, and educational background (for job applicants)

Technical and Usage Information

  • IP address, device identifiers, and browser type
  • Log files, clickstream data, and website navigation patterns
  • Login credentials (stored securely with encryption)
  • Geographic location (when enabled or inferred)

Transaction Information

  • Payment information and billing details (processed securely)
  • Transaction history and purchase records

Sensitive Personal Data

We only collect sensitive personal information with your explicit consent and where legally permitted. This may include biometric data for secure authentication, health information (if voluntarily provided), or other information classified as sensitive under applicable law.

How We Collect Information

Directly From You

We collect information when you:

  • Register for an account or subscribe to our services
  • Fill out forms on our website or mobile applications
  • Contact our customer support team
  • Participate in surveys, webinars, or events
  • Apply for employment opportunities
  • Communicate with us via email, phone, or chat

Automatically

We automatically collect certain information through:

  • Standard information that Your browser sends to every website You visit, such as Your IP address, browser type and language, access times, and referring website addresses.
  • Cookies and similar tracking technologies which help You access our sites and to track and analyze Your actions on our website such as navigation, number of visits and search items to gain a better understanding of our visitors and their movements through the site.
  • Web beacons and analytics tools
  • Server logs and access records

From Third-Party Sources

We may receive information about you from business partners, service providers, and publicly available sources to supplement the information you provide directly.

How We Use Your Information

We use your personal information for legitimate, specific purposes:

Service Delivery

  • Providing and managing access to our products and services
  • Processing transactions and maintaining billing records
  • Responding to customer inquiries and support requests
  • Customizing user experience and improving service quality

Communication

  • Sending service updates, technical notices, and policy changes
  • Marketing communications (with your consent, where required)

Business Operations

  • Analyzing system usage and optimizing platform performance
  • Conducting internal research and business intelligence
  • Managing vendor relationships and partnerships

Security and Compliance

  • Detecting and preventing fraud, security threats, and unauthorized access
  • Complying with legal obligations and regulatory requirements
  • Enforcing our terms of service and protecting our legal rights

Legal Basis

We process your information based on:

  • Your explicit consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate business interests (balanced against your rights)
  • Protection of vital interests

How We Protect Your Data

Wavenet is committed to protecting the personal data you share with us. We use a combination of industry-standard security technologies, procedures, and organizational measures to help protect your personal data from unauthorized access, use or disclosure and breaches. Wavenet supports online security using secure server technology because we want your data to be safe. There are state-of-the-art security arrangements and facilities on Wavenet sites to prevent abuse.

We implement comprehensive technical, administrative, and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and vulnerability testing
  • Employee training on data protection and security
  • Incident detection and response procedures
  • Compliance with global information security standards

How We Share Your Information

We do not sell your personal data

We only share your information with third parties where it is legally justified, contractually protected, and necessary for legitimate business or compliance purposes.

Such sharing may involve transfer to or access by a third party outside the European Union or the European Economic Area (EU/EEA). Wavenet will secure that appropriate safeguards are in place which provide adequate levels of protection of your personal data as required by applicable data protection laws.

Service Providers

We share information with trusted service providers who assist us in operating our business, including:

  • Cloud hosting and IT infrastructure providers
  • Payment processors and financial institutions
  • Customer support and communication platforms
  • Analytics and marketing service providers

These providers are contractually bound to protect your data and use it only for the purposes we specify.

Business Partners

We may share information with business partners for joint product delivery, technical integrations, or collaborative projects, always under appropriate data protection agreements.

Legal Requirements

We may disclose your information when required by law, including:

  • In response to court orders, legal processes, or government requests
  • To comply with applicable laws and regulations
  • To protect our rights, property, or safety, or that of others
  • In connection with investigations of fraud or security incidents

Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

International Data Transfers

We are part of an international group of companies and, as such, transfer and disclose personal data concerning you to countries outside your country of residence. While such information is outside of your country, it is subject to the laws of the country in which it is located as well as global data regulations. we will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in Your home country.

Data Retention

Wavenet will not retain your personal data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

We may retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Providing services to you
  • Complying with legal and regulatory requirements
  • Resolving disputes and enforcing agreements
  • Maintaining business records for legitimate purposes

When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable law.

We may retain Your personal data even after You have ceased using our services, requested to unsubscribe or delete Your data only if it is reasonably necessary to comply with any legal obligations, maintain security, prevent fraud and abuse, or fulfil Your request to delete Your data or to "unsubscribe" from further communications from us.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information (subject to legal obligations)
  • Right to Restrict Processing: Request limitation of how we process your information
  • Right to Data Portability: Receive your information in a structured, commonly used format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our websites. Cookies help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Deliver personalized content and advertisements
  • Improve website functionality and performance

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our websites.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it promptly.

Third-Party Services 

Our website may utilize or integrate third-party tools, platforms, or services to enhance functionality, user experience, analytics, communications, or marketing activities. These third-party providers operate under their own independent privacy policies and terms. Wavenet is not responsible for the content, practices, or policies of external third-party websites or services. We encourage users to review the applicable privacy policies of any third-party platforms they interact with through our website.

Third-Party Products and Services

We may, at our discretion, include or offer products or services from third parties on our website. These external websites operate under their own independent and separate privacy policies. Therefore, we are not responsible or liable for the content, policies, or activities of these third-party sites. We encourage you to review the privacy policies of any external websites you visit to understand how they handle and protect your information. However, we remain committed to maintaining the integrity of our website and welcome any feedback regarding these external sites.

Changes to This Privacy Policy

We reserve the right to amend this privacy policy at any time. We will not send individual email notifications on the updates. Any amendments will be posted on this page with a revised "Last Updated" date. You are encouraged to visit this page periodically to stay informed about how we protect your information.

For material changes, we will provide more prominent notice, including email notification where appropriate.

Contact Us

If you have questions regarding this privacy statement or if you wish to exercise your rights of access, rectification, erasure, restriction of processing, data portability, objection to automated decision-making please contact our Data Protection Officer via below email.

Global Wavenet Pte. Ltd.

Galaxis, 1 Fusionopolis Place, #03-20
Singapore 138522

Regional Offices:

APAC: Singapore, Sri Lanka, Malaysia 

EMEA: Dubai, Africa 

AMER: Colombia

Email: info@globalwavenet.com

© 2026 Global Wavenet Pte. Ltd. All rights reserved.