Leading South Asian Telco Cuts CDR Retrieval Time by 50% with Smarter Archiving

The challenge

A leading mobile operator in South Asia managing massive call detail records (CDRs) faced mounting compliance demands and operational inefficiencies due to an outdated archiving system:

• Slow retrieval  - CDR searches exceeded 30 minutes, breaching SLA targets. ‍
• High storage costs  - inefficient SAN usage inflated expenses. ‍
• Compliance gaps  - no encryption or monitoring exposed regulatory risks. ‍
• Manual workflows  - minimal automation burdened engineering teams.

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The solution

We deployed a re‑engineered, open‑source CDR Archiver platform with telecom‑grade performance and audit‑level security:

• Optimized search  - retrieval times cut to under 15 minutes. ‍
• Encrypted storage  - secured data and ensured audit readiness. ‍
• Smart compression  - reduced storage by up to 50% and manual effort. ‍
• High‑availability design  - zero downtime via clustering and failover. ‍
• Self‑service access  - role‑based retrieval without engineering support. ‍
• Real‑time monitoring  - alerts ensured consistent system performance.

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The outcome

• 50% faster retrieval  - 30+ mins to under 15 mins ‍
• 40–50% lower storage use  - cutting infrastructure costs ‍
• Zero downtime  - with proactive monitoring and failover ‍
• Stronger compliance  - via encryption and audit trail logging ‍
• Less manual effort  - freeing teams for higher‑value tasks

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