Built for trust moments with human-in-the-loop collaboration. A lightweight, unified console for AI + Human collaboration. Move beyond legacy CCaaS limitations and scale intelligence, not just headcount.
Human-in-the-loop for AI contact center transformation; Agent 360 is Sense AI’s centralized control plane designed to manage AI and human agents as a single intelligent workforce in the AI era of customer experience.
More escalations. More headcount.
AI handles volume. Humans deliver value.
Sense AI’s Agent 360 is a modern contact center console without legacy overhead;No per-seat fees, no retrofitted architecture and no unnecessary complexity.
Voice, chat, messaging, email, social, and AI agent escalations.
Multi-channel handling, lifecycle management, transfers, queues, and concurrent sessions.
Skills-based routing, availability checks, routing algorithms, and AI-to-human escalation routing.
Unified workspace, interaction history, contextual intelligence panel, AI-generated summaries, and interaction controls.
Real-time resolution assistance, knowledge suggestions, contextual recommendations, and coaching support.
Continuous AI oversight across all interactions.
Silent monitoring, whisper, barge-in, live dashboards, SLA monitoring, and agent performance control.
KPIs, interaction analytics, trend analysis, and escalation pattern insights.
Customer profile, history, billing, usage, churn risk, and value intelligence.
Telephony, digital channels, AI agents, CRM and BSS integrations, WFM integration, and more.
Ready to modernize your contact center? Book a complimentary 2-week AI-CX consultancy. No obligation. Just real-world insights.
Sense AI SuperAgents don’t just answer, they resolve, governed by an agentic ecosystem that enables intelligent, autonomous resolutions.
Sense AI Insights provides complete visibility across IVR, AI, and human interactions. Every journey is tracked, measured, and surfaced as actionable insights.
Empowering telecommunications and digital enterprises through AI-first digital transformation.
APAC: Singapore, Malaysia, Sri Lanka | EMEA: Dubai, Africa | AMER: Colombia
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