Global Telco’s Maldives Operation Unifies VAS with Low‑Code Platform

The challenge

A leading telecom operator in the Maldives faced fragmented VAS infrastructure where each channel (IVR, USSD, chat) operated in silos. This setup:

Slowed down service launches - often taking 2–4 weeks for updates. ‍
Increased operational overhead - and duplicated effort across channels. ‍
Limited scalability - to handle rising traffic and digital engagement demands.

The operator needed a future‑ready, omnichannel platform to accelerate rollouts and simplify VAS management.

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We deployed a telecom-grade low‑code integration hub to unify VAS and enable rapid omnichannel growth:

Single‑journey design - build once, deploy across USSD, IVR, WhatsApp, Viber, and Messenger. ‍
Low‑code flow creation - drag‑and‑drop tools reduced launch times to under a day. ‍
Future‑ready architecture - containerized microservices scaled to 580 TPS with N+1 redundancy. ‍
Always‑on availability - active‑active deployment with automated load balancing and zero manual failover. ‍
Real‑time visibility - Grafana dashboards and CARS analytics for live traffic and error monitoring. ‍
Seamless migration - four key services migrated, enabling full in‑house control for future flows.

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190% boost in TPS capacity - from ~200 to 580 TPS ‍
<1 day launch time - for new or updated journeys (vs 2–4 weeks) ‍
Zero manual failovers - uninterrupted availability with active‑active setup ‍
3 new digital channels ready - WhatsApp, Viber, and Messenger adapters enabled for rollout

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