Move inbound volume to the world's most-used platform, where AI resolves, agents assist, and no one presses 1. Outbound, by design.
Phone IVR was built for a different decade. Today's customers live on WhatsApp. Meeting them there isn't a nice-to-have. It's table stakes.
Voice is the most natural form of communication. WhatsApp is the world's most-used platform. Together, they create a CX channel of unprecedented reach and scale.
WhatsApp is the dominant communication channel in over 100 countries. Your customers don't need to download anything, sign up for anything, or change their habits. Sense AI meets them where they already are - on the app they open every day.
Over 7 billion voice messages are sent on WhatsApp every day. Voice notes aren't a workaround - they're the preferred mode for millions of customers globally. Sense AI transcribes, understands intent, and acts - across inbound queries and outbound flows alike.
Customers speak naturally or send a voice note. Sense AI's IVR layer understands intent on the first attempt - no rigid menu trees, no repeated authentication, no queue. Resolutions happen in the customer's own time. And when a human is needed, the handoff is warm and instant.
End-to-end encryption, verified WhatsApp Business accounts, and enterprise-grade compliance make Sense AI ready for industries where data handling is non-negotiable - telecoms, finance, healthcare, and utilities. Customers share sensitive information with confidence.
Customers send voice notes, text messages, images, and documents - all in one thread. Sense AI processes every format, unifying context before routing or resolving. A customer can start with a voice note and attach an image, and the AI holds it all together across inbound and outbound interactions.
Sense AI doesn't replace your agents - it makes them sharper. Routine queries are resolved autonomously. Complex cases escalate with full conversation context, intent classification, and suggested actions pre-loaded. Agents focus on what matters. AI handles the rest. Both work as one.
Sense AI extends your existing contact centre infrastructure. Your flows, routing logic, and integrations stay intact. We add the intelligence and channel layer on top.
Today: Phone IVR Only
With Sense AI: Phone + WhatsApp Voice
Traditional deflection methods like FAQs, chatbots, SMS see 5–8% uptake at best. WhatsApp Voice deflection consistently delivers 15–25% reduction in inbound call volume globally, because you're meeting customers on the channel they already live on.
That's not a rounding error. At millions of monthly interactions, it's the difference between adding headcount and not.
The best customer experience doesn't feel like a support interaction. It feels like a conversation with a brand that gets it.
See how Wavenet Sense AI moves your contact centre to the world's most-used platform - in a 30-minute live demo.
Empowering telecommunications and digital enterprises through AI-first digital transformation.
APAC: Singapore, Malaysia, Sri Lanka | EMEA: Dubai, Africa | AMER: Colombia