How AI-Powered VAS Is Driving the Next Wave of Telecom Digital Transformation
Legacy telecom services are getting a major intelligence upgrade. Your trusted SMSC, IVR, Voicemail, and RBT systems - once considered static - are now being transformed into AI-powered VAS for telecom, enabling real-time conversations, contextual personalization, and new monetization opportunities.
Imagine your IVR understanding natural language, or your voicemail automatically transcribed and tone-tagged for smarter triaging. With AI, your legacy systems don’t just work harder - they work smarter.
Why Upgrade Now?
As customer expectations evolve and telcos seek to unlock new revenue streams, traditional VAS must keep pace.
- Legacy VAS usage is declining by 8–15% YoY
- 70% of users expect human-like self-service interactions
- Traditional IVR updates take weeks — Gen-AI reduces this to hours
- Modernize your stack with zero CapEx through API overlays
Wavenet’s AI-powered VAS suite enables telecoms to upgrade without a rip-and-replace - delivering better experiences and measurable business value.
From Legacy VAS to Intelligent, Revenue-Ready Services
We reimagine VAS not just as services, but as strategic, AI-powered growth engines.
Monetization Use Cases for Telecom Operators
Telcos can now monetize AI-VAS via B2B2X models, enabling enterprise clients, MVNOs, and digital partners to tap into network capabilities.
- Enterprise onboarding via USSD bots
→ Boost completion rates for fintech, insurance & telco clients - MVNO self-service automation
→ Reduce agent load by up to 40% with conversational IVR - Enterprise voicemail-to-CRM
→ Auto-convert voicemails into structured, actionable summaries - Missed call recovery via smart SMS
→ Trigger re-engagement flows automatically with personalized offers
Why It Matters to Telco Leaders
AI-powered VAS delivers tangible value by:
- Transforming static experiences into intelligent interactions
- Enabling rapid flow creation via no-code editors
- Offering white-labeled, API-driven services for enterprise resale
- Increasing ARPU, engagement, and customer retention
Business Benefits for Telecoms
- Recurring Revenue Streams — through usage-based API licensing
- Increased Lifetime Value — via personalized engagement
- Operational Agility — update IVR or flows in hours, not weeks
- Platform Stickiness — embedded AI drives long-term adoption
Get Started in Weeks — Not Months
You don’t need to overhaul your core systems to unlock AI. Wavenet’s AI-powered VAS can be deployed as an overlay - fast, flexible, and future-ready.
- Launch pilots in as little as two sprints
- Monetize with usage-based models
- Expand across channels with cross-product intelligence
