AI VAS

AI for every call, tone and text

Replace static voice and messaging services with AI-infused services that adapt to customer behavior, streamline resolution and create new revenue opportunities – all from your existing VAS stack.

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Unlock intelligent automation, customer-centric scalability, and new revenue potential with Wavenet’s AI-infused VAS – purpose-built to elevate traditional voice and messaging services. By embedding AI into every interaction layer, Wavenet’s AI-VAS empowers telecoms to streamline operations, deliver faster resolutions, and intelligently adapt to customer behavior in real time.

FEATURES

AI-powered touchpoints for the modern telecom

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AI-powered personalization

Deliver hyper-targeted ring back tones, voice messages, and alerts using real-time AI insights based on user behavior, location, and preferences – increasing engagement and monetization potential.

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Smart call interactions

Upgrade traditional interactive voice responses (IVR) and missed call alerts (MCA) with conversational AI that understands natural language, reduces caller friction, and automates resolution – enhancing CX while cutting call center costs.

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Intelligent voice-to-text

Recalibrate voicemails and voice SMS into actionable insights through AI-driven transcription and sentiment detection – improving accessibility and accelerating user response times.

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Adaptive scalability

Meet surging traffic demands while AI agents resolve FAQs with a human touch and escalating only when needed – enabling telecoms to scale without the added costs.

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Real-time automation

Eliminate manual workflows with Sense AI’s intelligent call routing, voicemail prioritization, and message handling for faster and more efficient service delivery.

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Intent recognition and context aware

Deliver quick answers the customers look for without overloading live agents with intelligent routing based on user intent and context for accurate, automated resolutions.

USE CASES  

Real-world impact with AI-first efficiency

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Conversational IVR with AI-driven call steering
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AI-optimized USSD journeys for shorter customer actions
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Voicemail transcription with sentiment-based prioritization
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Predictive missed call alerts with intelligence triggers
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AI-curated ring back tones for upsell and prioritization
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Voice SMS with instant transcription and localization
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Add-on Solutions

Supercharge performance with add-ons 

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Subscription and Content Manager

Effortlessly launch, manage, and scale your subscription business with a platform optimized for telecoms, solving revenue generation, realization, and leakage challenges.

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Campaign Manager

A unified platform empowering telecoms to boost campaign performance with AI-powered segmentation, data-driven targeting, automated management, and advanced reporting for revenue growth.

Get your telecom services to do more – with intelligence

Deliver faster resolutions, dynamic customer experiences, and scalable support across every channel with AI at the core.

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